Privacy Policy
Effective Date: June 10, 2026
Lukas Plumbing & Leak Detection respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, including our schedule form, request quote form, referral form, and other website contact forms.
Information We Collect
When you submit a form on our website, we may collect information such as:
- Your name
- Your email address
- Your phone number, if provided
- Your service address, city, or general service location
- Details about your plumbing or leak detection request
- Preferred appointment or scheduling information
- Referral information, if you submit a referral form
If you submit a referral form, we may collect your name and phone number, the referred person’s name and phone number, and the type of service they may need. Please only submit referral information for someone you know and who may reasonably expect to be contacted about plumbing or leak detection services.
We do not currently collect customer-uploaded photos or videos through our website forms.
How We Use Your Information
We use the information you provide to:
- Respond to your schedule request or quote request
- Communicate with you about your plumbing or leak detection service request
- Send confirmation or follow-up emails related to your form submission
- Schedule appointments
- Provide estimates or service information
- Improve our website, services, and customer experience
- Protect our website and business from spam, fraud, misuse, or security issues
Referral Information
Our website may allow customers or visitors to submit referral information for someone who may need plumbing or leak detection services. Referral submissions may include the referrer’s name and phone number, the referred person’s name and phone number, and the service needed.
We use referral information to review the referral, contact the referred person about the requested or suggested service, confirm referral eligibility, and administer any applicable referral reward.
If you submit another person’s information through our referral form, you are responsible for making sure you have a reasonable basis to provide that information to us.
Email Communications
After you submit a schedule form, request quote form, or referral form, we may send you an email related to your submission. These emails may include confirmation, follow-up, scheduling, service-related information, or referral-related information.
We do not use website form submissions to send automated text messages. If you contact us by text message directly, we may reply by text regarding your service request.
How We Store Information
Information submitted through our website forms, including schedule requests, quote requests, and referral submissions, may be stored in our business database so we can respond to requests, manage appointments, review referral eligibility, administer referral rewards, and keep appropriate business records.
How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate our website and business, such as website hosting providers, database providers, email service providers, analytics providers, advertising platforms, or other technology providers needed to support our services.
We may also disclose information if required by law, legal process, insurance requirements, or to protect our rights, customers, business, or website.
Google Analytics and Google Ads
Our website uses Google Analytics and Google Ads. These tools may use cookies, pixels, tags, or similar technologies to help us understand how visitors use our website, measure advertising performance, and improve our marketing.
These tools may collect information such as pages visited, time spent on the website, browser type, device information, general location information, referral source, and interactions with our website or ads.
We do not intentionally send personal information such as your name, phone number, email address, or service request details to Google Analytics.
You can control cookies through your browser settings. You can also manage certain Google advertising preferences through your Google account settings.
Cookies
Our website may use cookies and similar technologies to improve website performance, understand visitor activity, and support analytics and advertising. You can disable cookies through your browser settings, but some parts of the website may not work as intended.
Online Payments
We do not currently accept online payments through our website.
Data Security
We take reasonable steps to protect the information submitted through our website. However, no website, database, email system, or internet transmission is completely secure, and we cannot guarantee absolute security.
How Long We Keep Information
We keep submitted information for as long as reasonably necessary to respond to service requests, manage appointments, maintain business records, comply with legal obligations, resolve disputes, and operate our business.
Children’s Privacy
Our website is intended for adults requesting plumbing or leak detection services. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites, such as Google, social media platforms, or review websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.
Your Choices
You may contact us to request that we update, correct, or delete personal information you submitted through our website, subject to any legal, business, recordkeeping, or service-related requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Lukas Plumbing & Leak Detection
Email: contact@lukasleakdetection.com
Website: www.lukasleakdetection.com